Table of Contents
Tired of paperwork?
Monitoring and scheduling field service teams can be a hassle if you don’t have the proper tools and resources in place. Field service operations need to establish excellent communication with field teams, manage customer feedback to improve the quality of their services, use strategic scheduling to manage their workflow, capture deadlines, and more.
To accomplish all of these effortlessly, businesses need to implement a reliable field service time tracking tool. Why bother using excel or paper planners to document timesheets when you could have an app generate it within seconds?Let’s look at how to use field service tracking to support the development of your field service business. This is applicable to all industries managing teams across various locations
Why do you need field service tracking software?
Field service employee time tracking is a must for businesses that offer services like plumbing, construction, painting, and more.
Being able to accurately track field time hours offers many benefits, such as:
Payroll and billing
You can integrate remote employee time-tracking with billing, accounting, payroll, and other financial procedures using some tools. If you charge by the hour, for instance, you can keep track of the time employees spend on tasks and instantly generate an invoice to send to clients. This way you optimize both technician time and the calculation of billable hours.
No matter how hard you try to avoid it, most teams end up with an uneven distribution of workloads; some employees are overworked and overwhelmed, while others don't have enough to do. You can find the sources of imbalance and properly distribute workloads by keeping an eye on your employees with the help of a field employees app that tracks time.
Maintaining focus among workers
It's not surprising that employees are more productive when they are aware that they are being watched. The fact that you are keeping an eye on your remote workers will encourage them to perform to their highest potential.
Acknowledging and rewarding outstanding work
Employee monitoring also involves rewarding those who put in exceptional work, rather than just focusing your attention on those who don't complete their tasks in time or effectively.
What’s the best field tracking software? 6 top field service time tracking apps for 2023
Accurate field time tracking is a must for any business. If you’re looking for a good field employees app, we’ve compiled the 6 top field service tracking software on the market right now.
Atto is an amazing tool that utilizes GPS field service time tracking software. It is designed to help field service companies keep track of working hours, track time from any location and device, as well as offers real-time updates from technicians out in the field.
For mobile field teams, Atto offers the possibility of geofencing. This restricts the area where employees can clock in and clock out to specific job sites, making time and location tracking even more accurate.
10,000+ businesses trust Atto to accurately track time & location, automate timesheets and time cards, as well as simplify payroll.
Image from Atto.
Some of Atto’s features are:
GPS Location Tracking
Team Activity Insights
Mobile Device Time Clock
Job Codes, Breaks, Notes
Time Off Tracking
Wage Estimates and Pay Rates
Pros & cons
Supports every business size.
Time tracking is easy and accurate.
No desktop app, only web-based and mobile apps.
Customer service can be a little slow.
Atto has a Premium pricing plan of $5 per user/month (paid annually), or $7 per user/month (paid monthly) and includes more than 30 features. This is for businesses that need to register up to 99 users.
If you need more features and need to register 100 or more users, Atto offers an Enterprise plan. You need to contact Atto for more pricing information on this plan.
Synchroteam is a field service employee time tracking solution that allows you to accurately track time as well as costs associated. You can track this data per shift and pay period for each field service technician.
Managers can use timesheets to view the full details of their technicians' time spent traveling, completing jobs, and on breaks. These timesheets also show the number of hours worked per week in regular hours and in overtime.
Image from Synchroteam.
Key advantages of utilizing Synchroteam:
Schedule tasks easily and intuitively to dispatch jobs quickly.
Using real-time mapping, learn the locations and travel routes of the workforce and jobs.
Use a CRM made for field service to keep your customer database current.
Utilize our fully searchable and sortable field service management tool to keep jobs well-organized.
View the most crucial data with flexible, adaptable reports.
Utilize inventory control and part movement to deliver services with efficiency.
With our free connectors to your accounting platform, you can easily create and manage invoices.
No setup, upgrade, or hosting fees.
Integrates with Google Calendar, iCal, Outlook, Quickbooks Online, Sage, Xero, ZohoCRM, and more.
Pros & cons
It's value for money. Excellent customer service, great flexibility, and good value in comparison to competing products.
A useful tool for business owners with mobile workers. Very simple to use, and a great way to increase productivity for your field team. possibly all over your building.
The mobile app can be used in offline mode, schedule engineers based on skills, earliest arrival, or shortest distance, has many free connectors, a customer portal, the ability to import jobs, customers, and sites, and is more effective to use. Job reports are also incredibly simple.
Planning is a little awkward because the administrator lacks a personal mobile solution.
Access only for one device per user.
One Free administrator account. Free setup & training, as well as a 14-day free trial, is available.
There are two paid plans to choose from:
$24 per user, per month when paying annually.
$31 per user, per month when paying monthly.
All of these prices are per-user login. For mobile workers, the license includes access from one device. If you need access to more devices, you have to contact Synchroteam’s support.
3. Field Promax
With Field Promax, you can create estimates, schedule appointments, assign and dispatch technicians, manage work orders, track time, update job status, monitor field technicians in real-time, generate invoices, and track payments, all from one platform.
In addition, Field Promax supports seamless two-way synchronization with Intuit QuickBooks, allowing you to manage your entire customer database and use the information to perform multiple tasks with just a few clicks. on the computer.
Field Promax is a great paperless business solution for automating field service delivery.
Image from Field Promax.
Paperless work order management
Integrated mobile application
Round-the-clock customer support
Pros & cons
Easy to use and intuitive.
Great customer support.
Some features, such as GPS tracking, could be better.
Sometimes could be a little slow.
Field Promax offers the option to add unlimited clients, work orders, and quotes for $49/month.
You can also add 2 users and integrate QuickBooks for free.
As the number of users increases, the monthly fee will increase.
FieldAware is a field management solution designed to manage all aspects of the service delivery process. Users can manage service requests, scheduling, dispatch, customer relationships, billing, and reporting, streamlining the entire process while improving productivity and customer satisfaction.
With FieldAware, managers can keep track of employee working hours in real time with the Timekeeper function. This feature reduces manual work and reporting errors, saving time for both the field technician and employees working in the office.
Image from FieldAware.
Key features of FieldAware include:
Asset management capabilities help businesses keep detailed records of assets, schedule maintenance and related jobs, find upsell opportunities in the field, and document problems and repairs.
Field workers can scan barcodes to retrieve item or asset details such as make, model, and serial number.
Businesses can easily create a branded customer portal by uploading logos and banners, making inquiries, and providing footer links.
Customers can submit work order requests and check the status of their orders at any time.
Businesses can manage incident reports, safety checklists, and customer surveys via mobile apps.
The mobile app gives field workers access to work orders, client work history, and job documents.
The app allows users to track assets, plan efficient routes, add job details and photos to work orders, and get customer signatures.
The Scheduling and Dispatching feature uses built-in logic to effectively schedule service calls, taking into account service regions, staff skills and locations, and route efficiency.
Pros & cons
Field Locate is an easy and useful feature for technicians.
The scheduling feature helps expedite on-site technician visits.
A simple mobile app.
Quite expensive for some businesses.
Software updates tend to be troublesome for some users.
Customer support isn’t that great.
FieldAware has a starting price of $70.00 per month. There is no free trial or free version available.
It also requires a minimum of 20 users with a monthly subscription fee. For specific pricing, it’s best to contact FieldAware service as pricing information is limited on their website.
5. Mobile Field Report
Mobile Field Report is field service management software. It helps with job tracking, scheduling, billing and billing, and time tracking. It allows field service teams to click on a task and generate a comprehensive report of progress instantly.
This system is designed for large enterprises and only works with Android devices, iOS devices (iPhone and iPad), as well as Cloud-based web-app.
Image from Mobile Field Report.
Among many features, Mobile Field Report boasts also with:
Barcode / Ticket Scanning
Reporting & Statistics
Time & Expense Tracking
Pros & cons
Great usability, available on all devices, upload documents, print, and sign directly (using a tablet).
Ease of use, completeness of available tools, pricing structure, flexibility to create your own checklist, mobile applications, reporting tools, and online tracking
Poor invoicing functionality.
The scheduler doesn’t filter the technicians by location.
Mobile Field Report has one pricing plan starting from €29.00/month.
There is a free trial available and a free version available.
Odoo is a versatile and open-source business suite with features to manage customer relationships, field service, sales, enterprise resource planning, and more. Odoo is designed to meet company needs regardless of size and budget and can be installed on-premise or hosted in the cloud.
When it comes to field time tracking, Odoo offers an already-integrated one-button time tracker. You’re also able to add time manually when necessary.
Image from Odoo.
Fully integrated solutions for running your business more efficiently.
One dashboard to manage everything.
Odoo shares its entire source code, allowing users to tailor modules to their specific business requirements.
Pros & cons
This is an excellent program for bringing together all aspects of your business in terms of important platforms such as inventories, etc.
The graphics and web interface are user-intuitive.
Secure and remote access is available in SAS and on-premises servers, and it can even be installed on your domain.
Some modules do not work together as "one solution."
Tracking the initial starting point for various entities may be difficult due to connectivity issues.
Odoo public edition is available for free.
Odoo Enterprise Edition costs $20 per user per month (billed annually) or $25/per user/per month (billed monthly) and applications can be individually added to meet your unique needs.
How to find the right field service time app for your business?
With the myriad of field tracking software, it can be easy to lose oneself in countless hours of research. We’ve got 4 simple steps that you can follow to make your research process as simple as possible.
Define your needs
First, you need to define exactly what you want from a field service tracker. Make a list of features that are a must and that you won’t compromise, like time tracking, the option to track hours offline, GPS tracking, and more.
Check reviews from others
Check out reviews from other users to get a sense of what other people think about the app. It can also be helpful to filter these reviews by looking at businesses similar in size to yours. Other users can talk about features that were incredibly useful to them, as well as potential drawbacks that could be deal-breakers for you.
See what integrations are available
In today’s world, businesses work with many apps and software to automate different workflows. When choosing a field service time app, you need to see if they offer integrations with tools that you already use, such as those for project management, payroll, and scheduling.
Calculate how many users you need to register
As you’re narrowing down your search, the final step you need to take is to calculate the total number of users that need access to this field service time tracking software. This determines the price you need to pay for each employee, and you can then see which app offers the best deals for the number of users you need.
Final points on the best field service trackers
Field service teams are complex because they are mobile. One minute they're working with a client who reported a problem with their installation, and the next they are 25 miles away west working on something else.
Unless you're having them report every action, you won’t be able to validate their work hours. A mobile time tracking app can be the best choice for field service teams and for companies that specialize in off-site work. In order to function like a pro and streamline your workforce management, an employee time tracking tool for field service is always the answer.
Give Atto a try and see how you can change your company for the better. Your team will greatly appreciate you!